![]() ![]() reported 49 minutes It was using your online messaging service.I’ve been sent money and the balance on the account has changed but the actual deposit isn’t showing on the list of transactions? Not good enoughįrom Cannock Chase, are there issues with your app. It’s supposed to be 24/7 but so far I’ve waited 10 hours and counting for an agent to reply to a message. reported 47 minutes please fix your messaging service.Both times I then used PayPal with no issue. redblondebonce reported 44 minutes Just comes up & says transaction declined.To me that feels like understaffing and poor UX. Please could you log as a piece of customer feedback that the employee who spoke to me was extremely helpful but I had to spend 1 hour 22 on the phone to get there. Ben reported 44 minutes Thanks, someone has spoken to me and sorted the issue.Their website says they pride themselves on customer service. I appreciate that systems go down, but since my card was used fraudulently for thr first time a few months ago, abd then subsequently used fraudulently again I am spending a lot of my time trying to make payments - it’s so time consuming!īeen on hold waiting to speak to on the phone for over 85 minutes. Lee Victoria reported 41 minutes Thanks John.Is this a vanity service or a real service ? still waiting for a ‘colleague’ to reply. This is a reported 41 minutes 10 hours later…. All I need is my online banking unblocked. It is literally impossible to get through to your customer service. Josh reported 38 minutes useless all I want to do is transfer my own money yet systems down no wonder I left.If I call no one knows why or they hang up. Rita reported 36 minutes I have tried on different devices and on a pc and still the same error.Issue with my account very urgently needs fixing. Ben reported 32 minutes I've been on hold for a whole hour and it doesn't seem like I'll be connected to anybody anytime soon.Emily reported 28 minutes is there a problem with the app? Been struggling to get on for a while.reported 23 minutes I’m having a problem with a transaction and the online time told me they would put me through to someone and I’m still waiting.Julie reported 23 minutes He's been told it will be available the next working day now so things must have changed if money is paid in on a weekend from now on.Jo reported 21 minutes been on hold for 4 hours I'm total to your fraud line! Please can you answer the phone !!! Terrible customer service !.reported 21 minutes It is possible to block adverts from companies you don't like on twitter.Clearly working at home and not thinking much about customer service. Shaz reported 17 minutes We got through and your advisor cut us off lol.Am I in a queue of 20,000 or do you just have 1 person working in the call centre reported 16 minutes It’s been 12 hours now and I’ve not heard a peep.Karen reported 11 minutes why does your website indicate customers can call but you don't publish any telephone numbers.We use technologies to make sure you’re safe when you bank online with us.Latest outage, problems and issue reports in social media: There are simple solutions you can put in place to keep you and your information safe online. We use the latest online security measures to protect your money, your personal information and your privacy, but there are also a number of things you need to do to make sure you're fully protected. Managing your money is easy with Internet Banking and we’ll help you every step of the way. You can also download your statements into a spreadsheet, or financial software package, and print them for your reference. Transfer money and view statements: You can search your statements by date, amount or type of payment.View and pay your bills more easily: You can set up a standing order, pay your bills, set up text alerts whenever a bill arrives, as well as keep an online record of all your bills paid to date. ![]() Your payments will be processed during normal banking hours. We will store your details securely, so you can make repeated payments easily. Making international payments: Make International payments 24 hours a day, 7 days a week.It helps you manage your finances by showing you where your money is going. Money Manager: See what you’re spending with Money Manager.Internet Banking is available 24 hours a day, 7 days a week. With Internet Banking, you can easily transfer money between your accounts, pay bills, print and download your statements and make overseas payments. ![]()
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